Fans of Coldplay who are deaf or hard of hearing claim they were disappointed with the rock band after paying $220 for what they thought was an Auslan accessible ticket that includes several services that were either delayed or never offered.

Born deaf, Casper Campbell was among many who attended the Australian premiere of Coldplay’s Music of the Spheres world tour at Perth Stadium on November 18. Casper Campbell routinely attends live music events when she can.

Ms. Campbell stated that she was aware that the $220 ticket covered the usage of haptic vests, or SUBPACS, as well as Auslan interpreters who would be visible during the entire performance, including the three supporting acts. She also stated that she was seated in a specific section where she could watch the concert and the translator.

SUBPACs are described as being accessible for the deaf and hard-of-hearing people on Coldplay’s inclusion webpage. They offer vibration and a tactile depiction of musical instruments.

However, according to Ms. Campbell, there were no SUBPACs available, the interpreters didn’t start until almost halfway through the third and last opening act, and there wasn’t enough light in the auditorium for many of the ticket holders to see them, so they had to use their phones.

When the light was turned on, it made the interpreter’s shadow quite dark.

“We were of the understanding that we would buy a ticket and would be able to watch a concert from beginning to end, including all of the support acts, just as the hearing could enjoy after they paid for their tickets,” said Ms Campbell.

“An extremely disappointing night for all of the deaf people involved because we were looking forward to this show that is promised to be not like any other show.”It’s touted as one of the world’s most inclusive and approachable shows.”

Together, the deaf mother and daughter, Jenelle Macri and Lucia, attended the performance.

According to Ms. Macri, her daughter asked the stadium employees for a light so she could see the interpreters at least five times.

“It was my first concert, and this was encouraged on by my daughter to come with her, so I went, and from the start I was disappointed,” she stated.

“I love listening to, hearing music, so I had such high expectations but I just dislike having to advocate every time I go somewhere.”I’m really proud of Lucia because she gave it her all that evening, and I’m sad that it took so long for someone to give her a chance to shine.”